Proudly Designed in Montreal

FAQ

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Due to the nature of the products and their customization, we can not accept returns or refunds on our products. 

In the case of a defect please contact us within 5 business days from when your product was received with the full detail of the defect along with images and a member of our team will get back to you within 48 hours.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF CANADA?

We currently ship our products to Canada & the United States, for International orders, please contact us prior to placing your order to arrange shipping. 

We are happy to accommodate International orders, surcharges may apply (Shipping & Duties). 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Standard shipping within Canada usually take 5 to 10 business days, due to high orders volume and shipping. 

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

Sometimes an order is shipped in many parcels, causing multiple delivery dates. Feel free to contact us to enquire on your order, we will be happy to help.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order, email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, Paypal or Apple Pay.

Have any other question? E-mail us at : info@artofsublimation.com