FAQ

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there is defect(s) in the product(s) and it is brought to our attention within 3 business days from when the product was received.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF CANADA?

Yes we accept orders from the US too!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Between 5 to 10 business days, due to high orders volume and shipping. 

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

Sometimes an order is shipped in many parcels, causing multiple delivery dates. Feel free to contact us to enquire on your order, we will be happy to help.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order, email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, Paypal or Apple Pay.

Have any other question? E-mail us at : info@artofsublimation.com